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KMID : 1039620170070050731
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Korean Journal of Family Practice
2017 Volume.7 No. 5 p.731 ~ p.736
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The Association Doctor-Patient Communication and Cancer Patients’ Satisfaction
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Lee Ji-Won
Kim Youn-A
Park Jin-Gon
Ko Young-Jin
Kim So-Yeun
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Abstract
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Background: Good doctor-patient communication is essential because it increases patients’ coping and satisfaction with care, enhances informed consent and cooperation with care, reduces the probability of malpractice litigation, and decreases professionals’ burnout. We investigated the status of doctor-patient communication and communication methods that patients want from doctors.
Methods: We analyzed associations between doctor attitude and patients’ satisfaction. We conducted a survey using self-administered questionnaires answered by patients diagnosed with advanced cancer (n=278).
Results: About forty percent of patients described doctor-patient communication as good and 33% as very good. Most patients thought that their doctor had positive expectations about the patient’s disease course. About half of patients believed that if they knew their poor disease prognosis, it would not affect the true disease course and 80% wanted to hear their true disease status from their doctor. Patient’s disease stage, disease duration, and financial burden were not associated with patients’ satisfaction. Patients’ satisfaction was positively associated with good doctor-patient communication (P〈0.05). Communication for problems or concerns about treatment and financial problems related to treatment, were associated with patients’ satisfaction.
Conclusion: Doctor-patient communication is important to increase patient satisfaction. Good communication helps to increase patients’ treatment compliance and quality of life.
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KEYWORD
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Doctor-Patient Communication, Satisfaction, Quality of Life, Cancer
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